Caring our customers is the key for success for small to large companies from the old days to even now digital era. Jeff Bezos, Founder of Amazon, said repeatedly, ‘The Most Important Single Thing Is to Focus Obsessively on the Customer’. To encourage customer centricity, GS1 HK has been organizing the Customer Caring Scheme #貼心企業 for years.
The Awards Presentation Ceremony of the 12th Customer Caring Scheme 2022 was held successfully yesterday. It was our honour to have Lilian Cheong JP, Under Secretary for #ITIB as our Guest of Honour today. Appreciate it.
In the capacity of the President of GS1 HK’s IoT Industry Advisory Council, I was grateful to present trophies to the awardees together with a few other VIPs including Bernard Chan, Under Secretary for Commerce & Econ Dev of CEB, Duncan Chiu of LegCo (IT), Roy Ng #GS1HK Board and certainly Anna Lin #GS1HK. Congratulations to all of the awardees for their amazing work on customer care.
In parallel with this Awards Presentation, it was also a solution day. Elite partners of GS1 showcased their solutions empowered by GS1’s technologies, data and innovation there. Great to see many new and old friends in the ecosystem again there.
Our Data Literacy Association #DaLa DaLa – Data Literacy Association was one of the supporting organizations to fully support the Customer Caring Scheme. In fact, the best use of data is to delight our customers and create the best customer experience. There were 2 keynote speeches in the event. Both were focusing on making use of data and had great examples of AI and data applications on operation excellence, trading inprovement, safety, and more.
Thank you so much to Anna’s leadership and great effort from our GS1 HK colleagues including Corinna Fung, Dr. Stephen Lam, Mignone Cheng and many behind the scene for organizing such a meaningful award and a fruitful solution day.