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Awards Presentation Ceremony: The 12th Customer Caring Scheme 2022

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Caring our customers is the key for success for small to large companies from the old days to even now digital era. Jeff Bezos, Founder of Amazon, said repeatedly, ‘The Most Important Single Thing Is to Focus Obsessively on the Customer’. To encourage customer centricity, GS1 HK has been organizing the Customer Caring Scheme #貼心企業 for years.

The Awards Presentation Ceremony of the 12th Customer Caring Scheme 2022 was held successfully yesterday. It was our honour to have Lilian Cheong JP, Under Secretary for #ITIB as our Guest of Honour today. Appreciate it.
https://lnkd.in/gNu-hXM4

In the capacity of the President of GS1 HK’s IoT Industry Advisory Council, I was grateful to present trophies to the awardees together with a few other VIPs including Bernard Chan, Under Secretary for Commerce & Econ Dev of CEB, Duncan Chiu of LegCo (IT), Roy Ng #GS1HK Board and certainly Anna Lin #GS1HK. Congratulations to all of the awardees for their amazing work on customer care.

In parallel with this Awards Presentation, it was also a solution day. Elite partners of GS1 showcased their solutions empowered by GS1’s technologies, data and innovation there. Great to see many new and old friends in the ecosystem again there.

Our Data Literacy Association #DaLa DaLa – Data Literacy Association was one of the supporting organizations to fully support the Customer Caring Scheme. In fact, the best use of data is to delight our customers and create the best customer experience. There were 2 keynote speeches in the event. Both were focusing on making use of data and had great examples of AI and data applications on operation excellence, trading inprovement, safety, and more.

Thank you so much to Anna’s leadership and great effort from our GS1 HK colleagues including Corinna Fung, Dr. Stephen Lam, Mignone Cheng and many behind the scene for organizing such a meaningful award and a fruitful solution day.

#CustomerCare #CustomerCentricity
#DataLiteracy #Data #AI

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Activities

The 2nd Cohort of DLEP Programme in CEBHK

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Once again, users at all levels across departments demonstrated that they can make good use of data to create real impact to their customers and companies. We witnessed it once more in the China Everbright Bank Hong Kong Branch #CEBHK today.

Colleagues from different front, middle and back offices at CEBHK have gone through our Data Literacy Empowerment Programme #DLEP organized by Hong Kong Institute of Bankers #HKIB and OpenCertHub Academy #OCHA in the last few months. This was the 2nd cohort already at CEBHK. They were required to do a team project to pick a pain point in the company and use data to tackle the problem.

Today, they presented their projects to the CEBHK’s senior management Nancy Wu, Stephen Chang, Fanny Chan, Carrie Leung #HKIB, Dr. Victor Ng and myself from #OCHA. It was really impressive on not just the business impact created from their data initiatives but also the cross-team collaboration. Thank you so much for the team’s effort and the support from all senior management of CEBHK and Carrie.

In the last few months, Victor, Patrick Tsoi and I have provided a series of data literacy training, shared industry best practices, conducted hands-on workshops and provided mentorship for their team projects to the participants. We are so grateful to see that teams today can apply them so well in solving their real problems. From mindset, skillset to everyday use of data is our goal and we have seen this happening in CEBHK.

Special thanks to Fanny, Elaine and their teammates for their effort and trust to my team from the day 1 of our collaboration. Look forward to co-creating even more impact and values to CEBHK throughout our data literacy empowerment journey at CEBHK.

#DataLiteracy #DataCulture #DataMindset
OpenCertHub Academy
#BigData #AI
#CitizenDataScientist #DataCitizen

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Activities

My First Class In The Year Of The Rabbit

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My first class in the Year of the Rabbit was a demo class for CUHK EMBA. Really felt warm to see so many knowledge seekers f2f in our classroom. Good thing was that we kept it a hybrid mode where hundreds attended it online in parallel. That is our new normal for the future so more people can learn together even though they are still working or back home with their families.

In my capacity of CUHK EMBA Associate Director and Founding Chairman of Data Literacy Association, I talked about “Stay ahead of Your Conpetition: Treat Data as Your 2nd Business Language”. My key message is that business leaders need to use data daily as how they use English and Chinese for effective and compelling communication. Data is the Voice of our Customers and it is business through data monetization. Business users need to not just be data literate but also treat it as your competitive edge. Own it yourselves instead of just getting help from IT and Data teams. Building a sustainable data culture and empowering every employee with high Data Literacy are the secret sauce of leading enterprises in today’s Digital Economy.

Thanks for my EMBA student Chris So to have shared his learning experience as well as Rendy Ng. Appreciate all participants to have joined our session last night. Thanks to my EMBA colleagues to organize it as well Professor Pong Yuen, Howard Lam, Chun So, Ken Lin and many others.

#CUHKEMBA #EMBA
CUHK EMBA CUHK Business School
#DaLa DaLa – Data Literacy Association
#DataCulture #DataLiteracy
#AI #BigData
#DataCitizen #CitizenDataScientist

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Activities

HKIB Spring Lunch 春茗 for the Year of the Rabbit

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What a way to start the Year of the Rabbit with most of the bankers in Hong Kong! Thanks Hong Kong Institute of Bankers to organize such a great Spring Lunch 春茗 today in the Grand Hyatt Hotel. We used to have many CNY spring lunches or dinners in the banking industry but it was gone zero in the Covid period. We all enjoyed the f2f gathering again.

Appreciate the effort from Carrie Leung, Philip Kam and their teammates of #HKIB. Also, thanks to the great leadership from Mr David Kwok. Great to meet and have a chat with Legco Councillor (Financial Services) Hon Ronick Chan JP there as well.

As a strategic partner of HKIB on our Data Literacy Empowerment Programme or DLEP, we were so grateful to have a table there to host friends and partners of OpenCertHub Academy. Really feel warm to see many friends there and thanks for their presence in our table Kenny Au, Doris Tong, Barry Chan, Jacob Wai, FRM, FFA FIPA, FCMA, CSDP, MHKCS, LLM, MBA, 鄭嘉泓, Sunny Cheung, Patrick Khong, Jack NG, Edmund Lam and certainly my teammates Andy Kwok and Victor Ng. Also grateful to meet many friends in person and with joy Fanny Chan, Cheng Burton, Charlotte Wong, Michael Leung, Sammy Ho, Angela Lee, Ryan Fung and many more. It was cold outside but we had a warm gathering. Thank you.

#Banking #FinTech #AI #BigData
#OpenCertHubAcademy #OCHA
OpenCertHub Academy
#DataLiteracy #DLEP
#DataCulture #DataMindset

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Activities

HairCoSys Spring Dinner for the Year of Rabbit

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“Spring Dinner 春茗” is back. In our Chinese New Year #CNY tradition, companies will organize Spring Dinners to host their colleagues, close customers and partners, at the beginning of the lunar year. It aims to kick off a new year and welcome all their colleagues back to work after their CNY holiday. Unfortunately, because of the Covid, most of the companies haven’t done it for the last three years. In the Year of the Rabbit, most companies have started doing it. We are really pleased to have all these back.

Thanks 黃創安 of HairAgain 髮再生 Haspero 桂圓美 and Michael Wong of HairCoSys to invite me to join their Spring Dinner. We all had fun with professional artists and their colleagues to sing good songs, experience sharings, lucky draws, etc. Hong Kong local start-up, XOXO Beverages, was there to serve personalized cocktails to us. Their innovation was not just an ordering system. We can mix and match different ingredients for the cocktails ourselves through their app and a spider chart shows the result of the mix. And the robot makes it for you. That was the green drink in my photo with Mr. Wong. What an innovation! Thanks XOXO Beverages.

It is my first Spring Dinner in the Year of the Rabbit. I will have many more to come in the coming weeks. Good news is that we can see friends and partners f2f in great atmosphere. The bad news is that I have to be on a serious diet after all these to lose some weight after taken all these tasty food. Enjoy your Spring Dinners. I’ll see you in some of those.

Both Ivan Ng and I were grateful to be advisors of HairCoSys. It is so impactful and meaningful to use AI to add values to a very successful traditional leader like Hair Again. Let’s use #innovation and #technology to transform more incumbent companies to stay relevant in today’s digital age.

#SpringDinner #春茗
#HairAgain #髮再生 #Haspero #桂圓美
#HairCoSys HairCoSys Limited

#HairCoSys HairCoSys Limited
#AI #BigData #DataScience
#HairLoss #HairCare #HairHealth
#HKSTP #HKAILAB
#XOXOBeverages

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Startup Advisory

The First Meeting with HairCoSys’ Core Team in 2023

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Glad to kickoff my first review meeting in 2023 with HairCoSys’ core team in my office today. HairCoSys aims to make use of AI to sustainably fix hair loss problems for many people with this pain point around the world. It is a big problem and it is a huge market. We reviewed what we have achieved, rooms for improvement and plan for 2023.

HairCoSys has just started last year. Really grateful to be their president and advisor and contribute my experience and networks for their growth. Appreciate the leadership from Michael Wong and the data science experience from Ivan Ng, and the effort from our passionate teammates there.

In a short period of time, HairCoSys has received good recognition from the industry. We have successfully been admitted to not only HKSTP Incubation Programme, but also Hong Kong AI Lab Programme. Both are reputable and solid programmes on cultivating elite #startups. What a year! We shall keep up our great effort and make more breakthrough in 2023 and beyond. Add oil, team.

#HairCoSys HairCoSys Limited
#AI #BigData #DataScience
#HairLoss #HairCare #HairHealth
#HKSTP #HKAILAB

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Hosting

RTHK Radio 管理新思維: Interviewing Nixon Chau @ SenseTime

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Today is the reopening day across mainland, Hong Kong and Macau. What a good day to have a chat with Nixon Chau, Managing Director and General Manager, #Sensetime #商湯 Hong Kong today at RTHK1 New Management Thinking Programme #管理新思維 on the growth and future of AI in Hong Kong and beyond.

As I previously posted in my LinkedIn, https://lnkd.in/g7-XzN-Q, we did have a good discussion on the business potential, technologies, enterprise and SME adoption, career development, Hong Kong’s positioning in GBA and more.

If you have listened to us live today, we hope you got some inspiration there. If you haven’t joined us this afternoon, you are welcome to listen to our discussion here at RTHK1 webpage below.
https://lnkd.in/gYddhHHW

#RTHK #RTHK1
#NewManagementThinking
#AI #人工智能 #ArtificialIntelligence
#BigData #DataAsset
#Innovation #Technology
#GBA
#CUHKEMBA CUHK EMBA CUHK Business School

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Hosting

Stay Tuned for Upcoming RTHK Radio Episode with Nixon Chau @ SenseTime

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AI is impacting every company and every individual on earth. In the upcoming RTHK programme, New Management Thinking #管理新思維, I am grateful to have Nixon Chau Nixon Chau, the Managing Director and General Manager of #SenseTime #商湯 to be my guest. SenseTime is one of the world’s leading AI companies with root and headquarters in Hong Kong.

As a AI and Big Data practitioner myself, I am so pleased to have this opportunity to have a chat with Nixon on the growth and the future of AI in Hong Kong and the world, how large to SME companies and individuals can embrace and ride on this trend, what #startups can learn from SenseTime’s experience to grow from small to become a listed company, and more.

Don’t miss this opportunity. Tune in the radio channel RTHK1 this Sunday Jan 8, 2023 from 2pm to 4pm. Let’s dance with AI together.
https://lnkd.in/f-X8RaN

#AI #BigData
#Innovation #Technology
#RTHK #RTHK1
#NewManagementThinking
#CUHKEMBA CUHK EMBA
CUHK Business School

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Latest Events

Best HR Awards 2022

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Congratulations to all the winners of the Best HR Awards 2022 organized by CTGoodJobs. Grateful being one of the judges and speakers for the Awards again. My OpenCertHub Academy team fully supported the ceremony this year. Thanks Vivienne Wong, Shirley Pi, William Ho, Reo Lam and their teammates to organize such a great award ceremony. We enjoyed our great collaboration and teamwork with the CTGoodJobs team.

I particularly appreciate this Awards because it has pioneered quite a few award categories to encourage HR leaders to cultivate digital transformation and innovation initiatives and talent to their organizations.

In this year, Data Literacy Association #DaLa www.DaLaHK.org , which was founded by a number of data leaders and I to nurture data culture in large to small organizations, jointly with CTGoodJobs created a new category called Data Literacy Award. It aims to encourage establishing data culture and enabling pervasive use of data in organizations to unleash the power of data to every employee. Congratulations to The Bank of East Asia #BEA to receive the 1st ever Grand Award of this category in Hong Kong. Really appreciate the great team effort from their FinTech, Data and Training and Development teams. Congratulations Stephen L. Kenny Au, and Doris Tong. My OpenCertHub teammates are so fortune to collaborate with the BEA team to empower their colleagues at all levels of the bank to speak the language of data.

Also happy for many HR leaders in town like Fanny Chan from China Everbright Bank Hong Kong #CEBHK, Eliza Ng #HKPC, Edmund Lam #FubonBank, Derek Wu #LKK, and many others for their amazing achievement. Also good to see young leaders like CY Chan #ECHealthCare, Bobo Wong, Michelle Chan #Microsoft, Mingo Tsang #Bowtie and more. They are with bright minds and our future as well.

As I mentioned in my talk on “Data Literacy – Build Future-proof Workforce with Second Business Language”, Digital Transformation not only needs digital experts but also HR experts as change management and culture play a pivot role in its success. Teamwork between digital teammates and HR teammates are super important. Had a very good chat with Kandy Lui #iHRM and learnt a lot from her on the HR profession and it’s latest development. Also learnt from José Carlos Bezanilla on how to make Hong Kong a Great Place to Work #GPTW.

#HR #HumanResoures
#OpenCertHub OpenCertHub #OpenCertHubAcademy
OpenCertHub Academy
#BankOfEastAsia #BEA
#DataLiteracy #DataMindSet #DataCulture #DataStoryTelling
#AI #BigData #HRAnalytics #HR
#DigitalTransformation #ChangeManagement

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Activities

2022 Hong Kong ICT Awards Presentation

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Congratulations to AIA on being the Grand Award winner of the 2022 Hong Kong ICT Awards – FinTech Award. Well done Terence Leung #AIA and his teammates to apply AI to optimize training impact on agent’s performance. More about their innovation can be found here: https://lnkd.in/gNebssKA

It is exciting to see more financial services incumbents to innovate and collaborate with the ecosystem this year. Also, happy and proud of Kevin Leung #LIQUID, Andy Ann #YAS, Rebecca Lim, CFA #AutoML and many other awardees. You can download the brochure to know all awardees and more. https://lnkd.in/gXNTAZ8m

Really grateful being the Chief Judge of this award in the last 4 consecutive years to contribute to the #FinTech #ecosystem. Appreciate the trust and support from Carrie Leung and Philip Kam of Hong Kong Institute of Bankers #HKIB, the Leading Organizer of the Award and all the effort from their teammates. Also, big thank to all judges and assessors.

As I said in my remarks during the award presentation ceremony, there is a series of new initiatives and technologies coming like #CDI, #CBDC, #DigitalAsset, #ESG, #DeFi, #Web3, #MetaVerse, #FederatedLearning, #AI, #Blockchain, etc. I look forward to seeing more innovation and value creation riding on these new initiatives and technologies next year. See you.

#HKICTA #HKICTA2022
#Innovation #Technology
#FinTech #InsurTech

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