Caring our customers is the key for success for small to large companies from the old days to even now digital era. Jeff Bezos, Founder of Amazon, said repeatedly, ‘The Most Important Single Thing Is to Focus Obsessively on the Customer’. To encourage customer centricity, GS1 HK has been organizing the Customer Caring Scheme #貼心企業 for years.

The Awards Presentation Ceremony of the 12th Customer Caring Scheme 2022 was held successfully yesterday. It was our honour to have Lilian Cheong JP, Under Secretary for #ITIB as our Guest of Honour today. Appreciate it.

In the capacity of the President of GS1 HK’s IoT Industry Advisory Council, I was grateful to present trophies to the awardees together with a few other VIPs including Bernard Chan, Under Secretary for Commerce & Econ Dev of CEB, Duncan Chiu of LegCo (IT), Roy Ng #GS1HK Board and certainly Anna Lin #GS1HK. Congratulations to all of the awardees for their amazing work on customer care.

In parallel with this Awards Presentation, it was also a solution day. Elite partners of GS1 showcased their solutions empowered by GS1’s technologies, data and innovation there. Great to see many new and old friends in the ecosystem again there.

Our Data Literacy Association #DaLa DaLa – Data Literacy Association was one of the supporting organizations to fully support the Customer Caring Scheme. In fact, the best use of data is to delight our customers and create the best customer experience. There were 2 keynote speeches in the event. Both were focusing on making use of data and had great examples of AI and data applications on operation excellence, trading inprovement, safety, and more.

Thank you so much to Anna’s leadership and great effort from our GS1 HK colleagues including Corinna FungDr. Stephen LamMignone Cheng and many behind the scene for organizing such a meaningful award and a fruitful solution day.

#CustomerCare #CustomerCentricity
#DataLiteracy #Data #AI

Talks / Seminars
Grateful to have a fruitful discussion with 3 elite digital leaders in Hong Kong and share our experience with a group of senior executives of MTR. Thank you to my panel guests: Wai-yin Wan #MTR Matthew Chan #JardineRestaurantGroup Michael Yung #Google #GoogleCloud Our main theme was Digital Strategy: Lead and Execute Your Digital Vision. It was really inspiring to
Just delivered a challenging but rewarding 4-day intensive CUHK Chinese EMBA course on Strategic Management of Innovation. Really felt tired and exhausted but all my effort was paid off with the deep participation and engagement with my excellent executive students from the mainland. My dear students presented beautiful flowers to me to show their appreciation.
Congratulations to my mentee, ex-colleague and good friend, Dr. Tenny Lam, CEO and Co-founder of Grand Rise Technology Limited, on receiving the Excellence in Research Application Award of the 1st ever Hong Kong Innopreneur Awards organised by #FHKI and sponsored by #HSBC. Really proud of Dr. Lam not just receiving the award but also demonstrating how a corporate leader was
Once again, users at all levels across departments demonstrated that they can make good use of data to create real impact to their customers and companies. We witnessed it once more in the China Everbright Bank Hong Kong Branch #CEBHK today. Colleagues from different front, middle and back offices at CEBHK have gone through our Data Literacy
Appreciate Rico Lau from LAWSGROUP to introduce and show me and my teammates Andy Kwok, Victor Ng and Derek Leung from OpenCertHub Academy about the Group's creativity in various areas. It has really opened our eyes on how a traditional apparel manufacturing leader has successfully transformed themselves and been making a huge impact to the community. Impressive. LAWSGROUP has turned the
Grateful to have had chances to provide mentorship to so many #blockchain, #web3, #metaverse and #ESG innovators in today's Hong Kong Digital Asset Society #HKDAS #Hackathon 2023 in Cyberport. I particularly appreciate these innovators' heart and innovative minds to make use the emerging technologies to find new ways to solve tough problems and create deep social impact. In the capacity of Industry Advisor of