Transformation

Change Starts With “YOU”. What a quote posted on the wall of the Agile Culture Transformation #ACT room in the China CITIC Bank International #CNCBI 中信銀行(國際) in Hong Kong. The Bank really understands how important culture is to make any change work. It is so inspiring and a perfect place for us to hold our forum there with the main theme on Data Literacy: From Data Insight to Data Monetization.

The secret sauce of monetizing data asset effectively is in fact Data Culture of the organization. Our audiences were from different business units of the Bank. They also agreed with us that data culture is the top challenge to monetize data asset of the bank.

Frazer Lam, CIO of CNCBI, and I have delivered our speeches to set the scene. We then had a fruitful discussion with Patrick Khong #HKEX, Michael Yung #Google and Victor Ng #OpenCertHubAcademy #OCHA. Really grateful having them in my panel. We all learnt a lot from their sharing. Thank you.

My 3 key takeaways on monetizing data effectively are as follows:

1. Collaboration across business units, IT and Data teams are super important to capitalize data asset.

2. Users at all levels should speak the language of data as their habit to solve problems, seize opportunities and communicate/agrue with stakeholders.

3. Building a sustainable data culture is the most critical success factor for data monetization rather than talent, data, technology, financial support and business cases.

Victor Ng and I have been empowering quite a few enterprises with our Data Literacy Empowerment Programme #DLEP. It is a data culture change programme and is a journey instead of a project. Please find out more https://ochacademy.com/

Really appreciate Denny Woo, CPFinT(M), Salina C., Sunny So, Joel Tse and many others from CNCBI and my OpenCertHub Academy’s colleagues to make this happen. Thanks for all participants on site and online today and their sensible questions. Happy to catch up with good friends Benedict Lau, CSM, CSPO, Lam Holly, Hongming Hu,CFA FRM and a few more now with the Bank there after the long Covid time.

Change Starts With “YOU”. Let’s empower ourselves to be a data citizen and speak the language of data every day.

#DataLiteracy #DataCulture #DataMindset #DataCitizen #CitizenDataScientist
#DataMonetization
#Data #BigData #AI
#Change #Culture #Agile #Transformation

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Grateful to have a fruitful discussion with 3 elite digital leaders in Hong Kong and share our experience with a group of senior executives of MTR. Thank you to my panel guests:
Wai-yin Wan #MTR
Matthew Chan #JardineRestaurantGroup
Michael Yung #Google #GoogleCloud

Our main theme was Digital Strategy: Lead and Execute Your Digital Vision. It was really inspiring to many participants including myself indeed.

My 3 key takeaways are:

1. Digital Strategy should be seen as Strategy in Digital Era; Digital Transformation should be thought as Transformation in Digital Era; and certainly Digital Leader should transform themselves into Leaders in Digital Era. If we have no Strategy and cannot get transformation working, there is no place for Digital and certainly no place for Digital Leaders.

2. Cascading Strategy down is one of the major challenges for any companies. Just townhall communication is far from enough. Treat every employee differently just like how we are doing for customers. What does our Strategy mean to every single one of employees? Rather than just “Segment of One” for customer (customer centric or customer obsessed), can we do “Workforce of One” (employee centric or employee obsessed)?

3. Innovation will just become a threatre and showroom if we don’t understand the first 2 points. Even you got a fancy innovation head title, it doesn’t mean you can overcome all challenges in Transformation including Digital Transformation. Eventually you lose your passion and leave your company voluntarily or involuntarily.

more…

Thank you to MTR Learning and Development team and my CUHK teammates to make this meaningful panel discussion happen. Appreciate it.

#CUHK CUHK Business School
#DigitalTransformation
#DigitalStrategy #DigitalLeader
#Change #Transformation
#CustomerCentric #CustomerObsessed
#EmployeeCentric #EmployeeObsessed

Keep Reading

Unlocking the Secret to Data Monetization: Insights from China CITIC Bank International’s Agile Culture Transformation Room

Digital Strategy and Transformation at MTR: Insights from Elite Digital Leaders in Hong Kong