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12th Customer Caring Scheme 2022 Awards Presentation Ceremony and Solution Day Empowered by Data and AI

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Caring our customers is the key for success for small to large companies from the old days to even now digital era. Jeff Bezos, Founder of Amazon, said repeatedly, ‘The Most Important Single Thing Is to Focus Obsessively on the Customer’. To encourage customer centricity, GS1 HK has been organizing the Customer Caring Scheme #貼心企業 for years.

The Awards Presentation Ceremony of the 12th Customer Caring Scheme 2022 was held successfully yesterday. It was our honour to have Lilian Cheong JP, Under Secretary for #ITIB as our Guest of Honour today. Appreciate it.
https://lnkd.in/gNu-hXM4

In the capacity of the President of GS1 HK’s IoT Industry Advisory Council, I was grateful to present trophies to the awardees together with a few other VIPs including Bernard Chan, Under Secretary for Commerce & Econ Dev of CEB, Duncan Chiu of LegCo (IT), Roy Ng #GS1HK Board and certainly Anna Lin #GS1HK. Congratulations to all of the awardees for their amazing work on customer care.

In parallel with this Awards Presentation, it was also a solution day. Elite partners of GS1 showcased their solutions empowered by GS1’s technologies, data and innovation there. Great to see many new and old friends in the ecosystem again there.

Our Data Literacy Association #DaLa DaLa – Data Literacy Association was one of the supporting organizations to fully support the Customer Caring Scheme. In fact, the best use of data is to delight our customers and create the best customer experience. There were 2 keynote speeches in the event. Both were focusing on making use of data and had great examples of AI and data applications on operation excellence, trading inprovement, safety, and more.

Thank you so much to Anna’s leadership and great effort from our GS1 HK colleagues including Corinna Fung, Dr. Stephen Lam, Mignone Cheng and many behind the scene for organizing such a meaningful award and a fruitful solution day.

#CustomerCare #CustomerCentricity
#DataLiteracy #Data #AI

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Activities

Congratulation to The Winner of “Award of The Year” of the 2022 Hong Kong ICT Awards

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The “Award of The Year” of the 2022 Hong Kong ICT Awards #HKICTA went to the “Flight Token” of the Airport Authority Hong Kong #AAHK. It is the top of the top award for the HKICTA. HKICTA is the most recognized, prestigious and largest innovation and technology award in Hong Kong with full support from the government and all major industries. More about the AAHK’s Flight Token can be found here:
https://lnkd.in/gQtjPPhq

Really proud of the Smart Airport #SmartAirport team of AAHK. They won the Award not only because of their innovativeness but also their passion and positive attitude to create seamless customer journey for local and foreign travellers. While the pandemic has been hitting us big, this innovation has given us a booster and confidence to fly again. Thanks to the leadership from Chris Au Young and the great effort from his bright teammates.

Congratulations to the team and really proud of you all. I am honoured to be one of the final judges for the HKICTA Smart Mobility Award organized by GS1 Hong Kong #GS1HK. This project won the Grand Award of Smart Mobility first. Then they competed with the Grand Awardees from other 7 Awards. Finally they won the Award of the Year. Thanks for Anna Lin and her GS1HK teammates and congratulations to all of us contributed in this year’s HKICTA #SmartMobility Award.

#Innovation #Technology #Aviation #AviationTech

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community

GS1 Hong Kong Summit 2022

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Joined the GS1 Hong Kong Summit 2022 today in my capacity as the President of Internet of Things #IoT Industry Advisory Council https://lnkd.in/gZ3M-NrZ. Thanks for Anna Lin‘s invitation.

Really like the main theme “Enabling Growth through #IDD“. Guess what IDD means? We may recall the old memory of IDD which means the International Direct Dialing. IDD today means #Innovation, #Disruption and #DigitalTransformation. I learned a lot more about ESG, Digital Transformation, New Retail, Data Analytics, eCommerce, Trade Finance, and MetaVerse from many speakers and panelists like Rico Lau#Lawsgroup, Louis Mah#Maxims, Samuel lau#KerryLogistics, Anson Bailey (eMBA)#KPMG, Nelson Chow#HKMA, Sandy Tan#DBS, and many others today.

More importantly, met many good friends f2f whom we haven’t seen each other physically for the last 3 years. Really felt great and warm to see many bright entrepreneurs and leaders such as Dr. Michael Chan #CafeDeCoral, Lucia Cheung#HKIM, Danny Shum#Ztore#TVB, Keith Wu#Fulum, Crystal Pang#Pickups, Vincent SoHenry Yeung#RTIA.

I am also very happy to see my elite #CUHK#EMBA students like Vincent Wong, Edmund Chan, Mae Chen there. Really grateful that my students have started engaging more with the #innovation and #technology#ecosystem as I often encourage them to do more. Well done.

Thank you so much to May Chung, FACKM, Anna Lin, Mignone Cheng, Dr. Stephen Lam, Corinna Fung and many others from GS1 Hong Kong team #GS1HK to organize such a fruitful summit.

Don’t forget to download the excellent report “Retail Recharged: Engaging consumers with technology, purpose and trust – 2022 Survey” from GS1HK and KPMG. Thanks the perfect Duo Anna Lin and Anson Bailey (eMBA) to present its key findings on stage. Brilliant and insightful performance.
https://lnkd.in/dq-PxecE

#ESG#DigitalTransformation#NewRetail#DataAnalytics, #eCommerce#TradeFinance#MetaVerseCUHK EMBA

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Key Associations

GS1 HK Solution Day & 11th Consumer Caring Scheme Presentation Ceremony

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The first-ever GS1 HK Solution Day was successfully held today in HKPC. Really glad that it was a physical event. I have met many old friends #f2f FINALLY after the long Covid-19 period and made some new friends as well.

More than ten partners of GS1 were showing their practical solutions and many attendees participated the event. Great atmosphere and lots of chats. Thanks #GS1HK team.

In addition, it was also the 11th Consumer Caring Scheme Presentation Ceremony. I love the Chinese name #貼心企業嘉許典禮。I was grateful to represent GS1 on my capacity of President, IoT Industry Advisory Council, GS1 HK, to present awards for the winners in the Scheme.

Really learned a lot from Louis Mah, CIO of #Maxims, on Maxim’s digital tranformation and Sandy Tan, Head of Ecosystem, #DBS HK, on DBS’s data strategy. Glad to meet Samson Lam, Frandy Chu from #DSGEnergy and congrats on their Consumer Caring Scheme award. Enjoyed chats with Nelson Chow and Ming Chan #HKMA, my CityU DBA buddy Leo Yeung, my mentor Gregg L., my advising startup #Posify Koey Lee and many others.

Appreciate Anna Lin and her teammates Corinna Fung, Dr. Stephen Lam, Mignone Cheng, Philip YK Choi, MBA, Catherine Cheng and many others for their great effort to organize such a great solution day and gatherings.

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Competition

2022 Hong Kong ICT Awards: Enroll by Jun 27, 2022

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2022 Hong Kong ICT Awards #HKICTA, one of the most reputable and impactful innovation and technology awards in Asia, is ahead of us. OGCIO, all leading organizations, judges and assessors with expertise on different areas, were together in HKPC to exchange experience. Glad to see many friends again f2f in this event Simon Ho, Edmund Lee, Eric Chan, Victor Yim, Dominic Siu, John Li, Leon C., Henry Chang, Gabriel Pang, Clara Hong, HKIB Cherry Chan and teammates, and GS1HK Philip YK Choi, MBA and teammates, and many others. I am grateful to be the Chief Judge for the HKICTA FinTech Award as well as Judge for the HKICTA Smart Mobility Award this year. No matters you are enterprises, SMEs or startups, I encourage you to showcase your innovation in thime HKICTA. Please enroll asap as the deadline is Jun 27, 2022. FinTech Award organized by HKIB: https://lnkd.in/fs6zyte Smart Mobility Award organized by GS1 HK: https://lnkd.in/dPUSXTEe For all the awards in HKICTA, please visit here: https://lnkd.in/gpe-aUv See you all there. #HKICTA #FinTech #Mobility #OGCIO #HKIB #GS1HK #GS1 #Innovation #Technology #Entrepreneurship #Startups

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Key Associations

GS1HK: The First HK IoT Industry Advisory Council (IAC) Meeting

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What a day to start our 1st GS1 HK IoT Industry Advisory Council (IAC) meeting! Today is the date that our HKSAR Government starts relaxing some preventive measures for the Covid. We can now have more choices and freedom to eat, exercise, massage, go to movies, meet up with friends, families and partners, and more.

I am so honoured and grateful to be the new Chairman of the IAC and have a chance to collaborate with two well-experienced Vice-Chairpersons Susanna Shen and Patrick Tsang. Special thanks to Anna Lin and her teammates Julian Sin, Mignone Cheng, Philip YK Choi, MBA and more for their great support.

We are so glad that our IoT IAC has great support from the industry. Thanks for Ir Dr Hon LO Wai-kwok, GBS, MH, JP, Member of the Legco Council (Functional Constituency – Engineering) to be one of our honourable advisors. In addition, thanks for the continuous support from Ir. Eric Chan#Cyberport, Dr. Crystal Fok#HKSTP and many other leaders and experts from the industry.

Established in 2013, the Hong Kong Internet of Things Industry Advisory Council brings like-minded companies under the auspices of GS1 Hong Kong together to promote IoT adoption in Hong Kong, uplift the competitiveness of local companies and create an IoT ecosystem in Hong Kong. More about our IAC can be found here https://lnkd.in/gZ3M-NrZ

In the coming years, we will focus on our 3 key pillars. Your contribution and support are welcome and highly appreciated.

1. Sharing of best practices on IoT and related technologies like AIoT, Big Data and Mobility

2. Talents cultivation in various effective formats for small to large companies and the young generation (both technical and business)

3. Policies and standards advisory to the government and professional organizations

In the meantime, enjoy the relaxed environment in Hong Kong with your friends and family. Do keep safe and healthy as well.

#GS1HK#IOT#AIOT#AI
#BigData#Data#DataLiteracy
#Mobility#Connectivity

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Latest Events

(Hong Kong) My First Series of “Toa Sir Data Talk” (ToaSir講數)

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I am so grateful to complete my first series of chats with leaders across industries on #DATA in our programme #ToaSirDataTalk#ToaSir講數 in the past few months.

Topics that we talked about:

1. #AI, #BigData and #MachineLearning#ML strategies and applications in #Retail, #SupplyChain, #Engineering, #Telecom and #Hospitality.

2. Business models and data monetization

3. Data leadership, culture and mindset across the organization

4. Challenges on culture, organization, ROI, technology, talents, and data governance, data security and privacy, and practical experience to tackle these problems

5. Upskilling colleagues across organization to speak data as second business language (democratize #DataLiteracy to business at all levels)

6. Data talents acquisition, cultivation and retention

Would you like to learn from them? You can now not just #WFH but also #LFH#LearnFromHome. Here you go! You can watch them in #ToaSirDataTalk official website www.ToaSirDataTalk.com.

Thanks again to my guests Dr. Ricky Tsui#ARUP, Anna Lin#GS1HK, Susanna Chiu#Bonjour, Daniel Kwong former #CITICTelecom, and Michael Yung#Google. Appreciate support from my teammates from #OpenCertHub, #OpenCertHubAcademyAndy KwokEric Luo, #HKPC#HKPCAcademyKaren F.Marius Chow, and the production crew🙏👍👏. Great team work!

*** In the MAKING: We have started another series of “Toa Sir Data Talk” with business, innovation and data leaders, e.g. CEO, Chief Data Officer, Chief Digital Officer #CDO, Chief Innovation Officer, Chief Information Officer #CIO, #DataScientist, etc. If you are interested to share your data stories, please let me know.

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Latest Events

(Hong Kong) The 16th Guangdong-Hong Kong-Macao IoT Technology Application Summit

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As a member of the GS1 HK’s IoT Industry Advisor Council, I am glad to join the 16th Guangdong-Hong Kong-Macao IoT Technology Application Summit co-organised by GS1 HK today in 3 locations, mainland, Hong Kong and #Macau, simultaneously.

Appreciate the effort from Anna Lin, Corinna Fung, Julian Sin#GS1HK, Kingsley Wong #OGCIO, Ivan Lam#ASTRI, 龍勝當 #澳門電腦學會，and certainly counterparts in Guangdong. Glad to see many industry experts there as well Andrew Ling, wilson chong, Vincent So, Ir Dr Venus Lun, Harman Ng, Kinsen Lee, Bryan Peng(彭文俊)Alex Chung 鍾孝揚 and many others.

Great to see the collaboration across 3 regions on IoT applications on various industries. To make our Greater Bay Area or GBA work, we need smart money flow (FinTech and RegTech), smart logistics flow (AIOT) and certainly smart information flow (AI and Big Data). All these flows have to be protected by CyberSecurity and Blockchain.

Thanks for Anna’s leadership and her GS1HK team effort. Look forward to having more collaboration in these areas and contributing more in this alliance across the #GreaterBayArea#GBA in 2022 and beyond.

#SmartMobility#SmartCity#SmartRetail
#SmartLogistics#SmartTravel
#SupplyChain#Logistics
#AIOT#IOE#IIOT#AI#BigData
#FinTech#RegTech#Blockchain#CyberSecurity

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Latest Events

(Hong Kong) Toa Sir Data Talk with the Head of Arup University

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Another inspirational episode of “Toa Sir Data Talk” or in Chinese “Toa Sir 講數” with Dr. Ricky Tsui, the Director of R&D and the Head of Arup University. Before that, I have done a few episodes with very experienced experts on data from different industries and will continue to interview more. The series has been so valuable and I also learned a lot from my guests. Really appreciate their sharings.

Anna Lin #SupplyChain #GS1HK https://lnkd.in/gsSYnZFk

Susanna Chiu #NewRetail #Bonjour
https://lnkd.in/gHC9HwcD

Michael Yung #CustomerLoyalty #Platform #TravelTech #AsiaMiles
https://lnkd.in/ggvNv8BN

#Arup is one of the world’s leading #engineering consultancy services companies. We have explored how a professional firm made use of data and how culture and mindset impacted the industry. Stay tuned for how you can access this series soon.

I am also so glad to collaborate with Karen F., the GM of Future Skills and InnoPreneurs of HKPC, on upskilling talents on #DataLiteracy as a part of the Future Skills Framework of HKPC Academy. This series of “Toa Sir Data Talk” or in Chinese “Toa Sir 講數” will be broadcasted on HKPC platform and the networks of HKPC will be able to learn from my guests in the series. Really appreciate Karen F. Marius Chow and many colleagues from HKPC to support and trust us.

Many thanks for my #OpenCertHub teammates Andy Kwok Tony Woo 胡宗显 Andy Kwok and many others behind the scene to make this series “a dream comes true”.

#ToaSirDataTalk #ToaSir講數
#HKPC #HKPCAcademy #FutureSkills

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Latest Events

(Hong Kong) How Supply Chain and Retail Industries Make Use of Data in Future Decades?

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I am grateful to have Anna Lin #GS1HK as my guest in another episode of the #ToaSirDataTalk #ToaSir講數 series. Anna has been with #GS1 for 30 years and brought standards and rich experience to the #SupplyChain and #Retail industries in Hong Kong and the region.

We talked about how these industries have been making use of #data in the past 3 decades and the future decade. GS1 plays a vital role in #GlobalTrade, #eCommerce and #O2O business. 6 billion GS1 #Barcodes scanned global daily. Data captured in these processes are very useful and powerful.

Anna pointed out that, from the beginning till now, #Digitization was important so everything could be easily managed and tracked in an effective and efficient ways. With processes and standards in place by using technologies like #RFID, #IOT, the next important key step is #DataIntelligence. That is how to make good use of the captured data in our digitization phases to enhance our business, create values for customers and generate innovative business models.

What’s next? #SmartKiosk, #AIOT, #2DBarCode and more will further integrate data from supply chain and retail. Data analytics are the key. GS1 HK and #OpenCertHub shared the same vision. GS1 believes that a standardized barcode and further generation of the standard is the global language of business while OpenCertHub believes that data is the next business language apart from English and your local language.

Both organizations joined hands to launch a series of #BigData certification training to all levels of employees to strengthen their #DataLiteracy so that they unlock the value and power of the data generated in the supply chain and retail. We aim to #reskill and #upskill today’s leaders and workforce with the ability to analyze, communicate and argue with, storytelling about data, and most importantly making decision and taking actions based on data.

Thanks both #GS1HK and #OCH teams. Stay tuned on how to access my “Toa Sir Data talk” with Anna and other episodes in the series.

Susanna Chiu #NewRetail #Bonjour
https://lnkd.in/gHC9HwcD

Michael Yung #CustomerLoyalty #Platform #TravelTech #AsiaMiles
https://lnkd.in/ggvNv8BN

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