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Exploring Digital Strategies for a Leading Veterinary Group in Asia: Lunch Discussion with Alan Lai

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Grateful to have a lunch discussion with a passionate and entrepreneurial leader, Alan Lai. Alan is the Group CEO of the Pet Space Group, a leading veterinary group in Asia. I love their #Medutainment strategy. He is also one of our elite CUHK EMBA alumni and my learning partner in CityU DBA. Our roads are crossing in multiple dimensions #有緣。

When we met last time in one of the CUHK 60th Anniversary events in HKJC, we touched based on the potential opportunities for a traditional pet veterinary group in the digital economy. That was why we had this lunch to explore further on potential strategies for the group like platform strategy and data monetization strategy.

Look forward to having a few more rounds of discussion with Alan. His business has lots of potential if Alan can have a right digital strategy.

#Strategy #DigitalStrategy
#DigitalEconomy
#Platform #Data #DataMonetization
CUHK EMBA #CUHKEMBA
#CityUDBA 香港城市大學

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Activities

Visiting FoodPanda Office

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We may think that foodpanda’s office would be like a warehouse or a market as it deals with food delivery and logistics. In fact, foodpanda’s office is exactly like a vibrant startup’s office. The environment is open and collaborative. It is full of young talents with passion and innovation. Certainly, the cutty “Pau Pau” panda is there to make everyone joyful at work. They also have draft beer for informal gathering and praticing kitchen to co-create new cuisines with their partners, and more. Just love it.

Thanks for the leadership from their CEO Ryan Lai. It really made a huge difference to innovate for customers and engage young talents. Really happy to see that Ryan has brought his entrepreneurial experience to lead and change the company and in fact the industry. It reinforces my experience again that people who have been startups before can really bring entrepreneurship to corporates and make a difference.

I visited Ryan and his big data man Andrew Chan today in their nice office. We exchanged views on platform and data strategy. Thanks for Ryan’s and Andrew’s sharing and their special moon cake. Really proud of Ryan to lead foodpanda to become a leader in Hong Kong. Add oil, Ryan, Andrew and team.

#foodpanda
#entrepreneurship #startup
#innovation #platform #data

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Latest Events

(Hong Kong) The First Episode of “ToaSirDataTalk” is Now Available

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#Data is no doubt the most important asset of leading enterprises in the #DigitalEconomy. The best way to learn about the use of data in businesses is to speak with the leaders and data experts in major industries. It was my honour to conduct a series of interviews with the renowned leaders in our “Toa Sir Data Talk” or “Toa Sir講數” programme organized by #OpenCertHub and supported by #HKPCAcademy. Appreciate all the efforts from both teams especially Andy Kwok Karen F. and Marius Chow. The main objective of the programme is to share the best practices of the use of data and strengthen the data literacy of the business leaders, executives and professionals. I am happy to launch our first episode at the beginning of the Year of the Tiger. It is available to watch now in the programme website https://toasirdatatalk.com. The rest of the series will be released in Feb and Mar. You are welcome to watch them and let’s learn together. More elite speakers will be on our programme. Stay tuned. If you have some data experience to share, please let me know and I am more than happy to invite you to our “Toa Sir Data Talk” programme. 1. Anna Lin #SupplyChain #Retail Chief Executive, GS1 Hong Kong https://lnkd.in/gsSYnZFk 2. Daniel Kwong #Telecom Former Chief Information and Innovation Officer, CITIC Telecom CPC 3. Susanna Chiu #NewRetail #eCommerce Executive Director, Bonjour Holdings https://lnkd.in/gHC9HwcD 4. Michael Yung #CustomerLoyalty #Platform #TravelTech Former Head of Digital Product and Technology, Asia Miles https://lnkd.in/ggvNv8BN 5. Dr. Ricky Tsui #Engineering #Design Director of R&D and East Asia, ARUP https://lnkd.in/gmZ6VqMD #ToaSirDataTalk #ToaSir講數 #BigData #AI #DataLiteracy #DataCitizen #CitizenDataScientist #DataScientist #OpenCertHubAcademy #HKPC

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Latest Events

(Hong Kong) CUHK EMBA Sample Class on Dec 18

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It was the Friday night before the Christmas. People will usually go out shopping, gathering and having fun. Really appreciate the participants who came tonight to my talk to learn about digital transformation. I saw not only some new faces but also my #EMBA students who came with their other halves to learn together. Thanks Anita Chan, Cecilia, .. Impressive and encouraging.

Also thank those on Zoom like my DBA learning partner Fareeda Cassumbhoy. Hope all of you got some inspiration from my talk and at the same time enjoying your favorite wine at home in Friday night.

Today’s talk was a CUHK EMBA Sample class organized by our EMBA directors Pong Yuen, Howard Lam, Chun So and their teammates. Thanks for their effort and the great learning attitude of our participants. Over 250 registrations for this session. Wow… we are back!

I asked every participant to drop down 3 words as tonight’s key takeaways. Words like #Data, #Innovation, #Customer, #Urgency, #Relevancy, #Ecosystem, #Platform, and more came out. I was impressed by how much they were inspired in only a little bit over 60 mins. Really appreciate their effort.

How about you? What are your three magic words on digital transformation?

Thank you to all and have a great weekend. Let’s get ready to celebrate Christmas Eve next week.

#DigitalTransformation
#CUHK #CUHKEMBA
CUHK Business School

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Latest Events

(Hong Kong) How to make our customers WOW by smart use of data?

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“Make Something WOW” was the message on the wall behind Michael Yung and I. That was close to what we have talked about. How to make our customers #WOW by smart use of #data?

This was another episode of the #ToaSirDataTalk #ToaSir講數 series organized by #OpenCertHub #OCH. Michael is an veteran in the #TravelTech and #CustomerLoyalty industry. We discussed how to leverage on data in the #B2C and #B2B markets.

Michael has been using data to empower his company to understand their consumers and offer the most suitable products and services to them. Another key customer of this industry is merchants. Michael also makes use of data to help his merchants to design right products and campaigns to their customers. We also talked about the key roles of data in a #platform.

We have discussed how data are being used in the Travel and Customer Loyalty industry. Michael is also an expert in data security. He also shared how to do a proper data governance to protect their customers and his company. We also touched on the challenges and opportunities on cross-border data sharing and #cloud strategies on #BigData and #AI applications. Thank you Michael.

Stay tuned for #ToaSirDataTalk #ToaSir講數. Will share the way to access this series of mine shortly. You don’t want to miss the experience sharing from Michael and other corporate and digital leaders from key industries in #HongKong, Mainland #China Iin particular #GBA and #ASEAN.

Prior episodes of the series:
Susanna Chiu, ED, #Bonjour
https://lnkd.in/gHC9HwcD

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Latest Events

(Hong Kong) The first episode of “Toa Sir Data Talk” (ToaSir講數)

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The best way to learn how to seize the opportunities of #BigData and #AI is not just reading books or taking training. Rather, we should learn from the industry leaders and practitioners. #OpenCertHub and I have started a series of experience sharing sessions called “Toa Sir Data Talk” or “Toa Sir講數”.

I will talk to the leaders from major industries in Hong Kong, Mainland and Asia on their journey of #DigitalTransformation. In particular, we will explore how #data empowers digital transformation.

Today, I have talked to Susanna Chiu, ED of #Bonjour #卓悦控股, one of the #NewRetail pioneers in Hong Kong and mainland. Susanna has been an innovator throughout her career from IT Audit, Digital TV to Supply Chain and New Retail. She is always a believer of digital innovation.

We discussed how we can make use of data on #Ecommerce #O2O #KOL #Platform #Ecosystem and more. Seeing Is Believing it. Susanna also walked me through their facilities with lots of new initiatives and fun. We both believe that empowering partners, customers and merchants with the power of data analytics is the key to the success of today’s business in the #DigitalEconomy.

Many thanks to Susanna and her teammates in Bonjour. We will continue talking to influential leaders on Data. Stay tuned for #ToaSirDataTalk and #ToaSir講數 on how you can access to this series of experience sharing.

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Latest Events

(Hong Kong) GBA Insurance Award 2021 – Hong Kong Region

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#Insurance opportunities in the Greater Bay Area are tremendeous. To recognize the contribution of insurance companies to the growth of this emerging market, Hong Kong #MetroFinance #MetroRadio had presented a series of awards to the best insurers and talents yesterday. Find out more here:https://lnkd.in/gNT_uTj

Congratulations to all the winners. I was one of the judges there representing the #Innovation and #Technology industry. I was so pleased to present the following awards to #AIA HK – the winner of the Best InsurTech, Best Online Platform & Best Anti-Covid19 Contribution. Impressive! They set a great example on how to make use #BigData, #AI & #Platform to create a personalized seemless experience for their customers. To find out more, please watch this video on their #SuperConnect platform here.
https://lnkd.in/gygZUhp

Influential leaders from the insurance industry shared their views on the opportunities and challenges in #GBA. Glad to meet two outstanding leaders of Hong Kong, Dr. Michael Chan 陳裕光博士 & JP Simon Wong 黃家和太平紳士. They were also judges of the awards.

Appreciate #MetroFinance #新城財經台 宋文禧先生, 魏美珍小姐， Alaric Chu 朱子昭 & teammates to organise this great awards. Our #InsurTech #entrepreneurs #startups will surely energize this growth further. Keep it going.

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Activities

(Hong Kong) HKPC 1st InnoPreneur Forum on FoodTech on Mar26

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#SME #Digitalisation is not a yes or no question anymore. It is a question of how. Several months ago, I had a discussion with Karen F. & Marius Chow from 香港生產力促進局 #HKPCAcademy on this after I have published my book #數碼力大提升.

How can we bring the wisdom of SME leaders, innovative #entrepreneurs from #startups & #professionals together, and generate sustainable synergy among these experts? How other SMEs, which have just started or not yet begun their digitalisation journey, could learn from this #community of experts? That was the start of this #InnoPreneur #platform.

#HKPC has done a great job to put these all together. You will see experience sharing forums on major industries, #startups solutions showcase for these industries, subject matter experts to interact with audiences in live #KOL style, #eClincs where SMEs can meet experts for #consultation, startup showcase & certainly #training, #workshops & site visits.

Please join our 1st #InnoPreneur Forum on #FoodTech #FoodIndustry on Mar 26. HKPC will further share our year-long InnoPreneur Series. All SMEs, startups & #ecosystem stakeholders are welcome to join. Thanks so much for #HKPC teams to make this happen. See you.

Register & find out more from Marius’ post here.
https://lnkd.in/gq-2xvJ

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Upcoming & Past Training

(Hong Kong) CUHK Digital Leadership Series for Executives Programme

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“Every leader needs to be a #DigitalLeader in the #DigitalEconomy.” #Digital is not just an enabler for business but also a #GameChanger for almost all industries. To stay competitive and relevant, every executive and professional need to #reskill and #upskill on their digital leadership instead of leaving it to just #IT colleagues.

A team of well-experienced digital practitioners, innovative entrepreneurs & I, together with my #CUHK teammates, have designed a “Digital Leadership Series for Executives” programme to empower today’s leaders from traditional industries with digital #Mindset, #Capability & #DigitalWorkforce management.

The series include 8 two-day modules with lectures, cases, discussions, guests sharing & hands-on workshops. Participants can take one to all of these modules. Topic ranges from #DesignThinking #DigitalMarketing #CustomerEngagement #CorporateInnovation #Entrepreneurship #Agile Development #AI #BigData #Blockchain #Platform.

Good news is that most of these modules are eligible for the #RTTP https://lnkd.in/gwwfXHT funding from the government.

To find out more about this Digital Leadership Series for Executives Programme, please visit https://lnkd.in/gZBZmjp

Appreciate our team’s effort Matthew Chan Teddy Liu KC Tsui Bernard Suen Ivan Ng.

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Training

(Hong Kong) “The Power Duo of AI & Big Data” Programme in CUHK

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In today’s #DigitalEconomy, executives & professionals have a sense of urgency to master “The Power Duo of AI & Big Data”. In the last 2 days, I delivered an executive class on this. I am so grateful to have a class of highly-engaged students across industries. We had fruitful discussion on the opportunities & challenges of #AI & #BigData. Thanks to my fellow students.

My career journey has been highly related to data from my 1st job in #SiliconValley #Informix #RDBMS to later #BI, #DW #BigData & #AI. My key takeaway from this journey is not just technology but also how to make use of data to create value for our customers & capture value for our companies.

The students learned about applications & technologies of AI, #MachineLearning & Big Data through cases #Airbnb, #StitchFix #Lemonade #SquirrelAI #Linkedin #Uber #MasterCard.

Big thanks to Jade Tin Hei Lee from #ChowTaiFook and Calvin Cheng, CFA from #Wizpresso to share their experience with our students from a traditional company and a startup perspective respectively.

The Power Duo of AI & Big Data is a module of #CUHK #Digital #Leadership Series Program. #Platform #Strategy is another module. We launched it a few weeks ago as well.
https://lnkd.in/gDWxx4X

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