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CustomerCentricity

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Caring our customers is the key for success for small to large companies from the old days to even now digital era. Jeff Bezos, Founder of Amazon, said repeatedly, ‘The Most Important Single Thing Is to Focus Obsessively on the Customer’. To encourage customer centricity, GS1 HK has been organizing the Customer Caring Scheme #貼心企業 for years.

The Awards Presentation Ceremony of the 12th Customer Caring Scheme 2022 was held successfully yesterday. It was our honour to have Lilian Cheong JP, Under Secretary for #ITIB as our Guest of Honour today. Appreciate it.
https://lnkd.in/gNu-hXM4

In the capacity of the President of GS1 HK’s IoT Industry Advisory Council, I was grateful to present trophies to the awardees together with a few other VIPs including Bernard Chan, Under Secretary for Commerce & Econ Dev of CEB, Duncan Chiu of LegCo (IT), Roy Ng #GS1HK Board and certainly Anna Lin #GS1HK. Congratulations to all of the awardees for their amazing work on customer care.

In parallel with this Awards Presentation, it was also a solution day. Elite partners of GS1 showcased their solutions empowered by GS1’s technologies, data and innovation there. Great to see many new and old friends in the ecosystem again there.

Our Data Literacy Association #DaLa DaLa – Data Literacy Association was one of the supporting organizations to fully support the Customer Caring Scheme. In fact, the best use of data is to delight our customers and create the best customer experience. There were 2 keynote speeches in the event. Both were focusing on making use of data and had great examples of AI and data applications on operation excellence, trading inprovement, safety, and more.

Thank you so much to Anna’s leadership and great effort from our GS1 HK colleagues including Corinna FungDr. Stephen LamMignone Cheng and many behind the scene for organizing such a meaningful award and a fruitful solution day.

#CustomerCare #CustomerCentricity
#DataLiteracy #Data #AI

Innovation for the New Normal was my theme for today’s sharing with Fujifilm’s customers and friends in an offline and online hybrid mode. Thanks to Fujifilm’s management Alan Chan Jon Chung Oliver LO and many others for their invitation and support.

In particular, I talked about how “Empire can strike back” which means how established and traditional enterprises and SMEs can leverage on innovation and technologies to seize opportunities and fight with or collaborate with tech giants and startups. #CustomerCentricity#Culture#OpenInnovation and #Intrapreneurship are the keys. I also signed a number of my books #數碼力大提升 to the participants today.

Look forward to exploring more collaboration with Fujifilm in the road ahead. Cheers.

#Fujifilm
#Innovation #Technology
#NewNormal
#DigitalTransformation

What is the secret sauce of Coca-Cola in the old economy? How about the secret sauce of the leading enterprises in today’s new economy? The answer is customer centricity. How did these enterprises make it? The answer is #Data. These companies are capable of turning data into their customer voice. That differentiates the leaders from the laggards in the digital economy.

Thanks for Hong Kong Association for Customer Service Excellence #HKACE to invite me to share my experience with their members. My main theme was “Turn Data into Our Customer Voice”. I have explained the core relationship of Customer Centricity and Data Literacy using the Left-Right Circle framework. I also introduced how we used our Data Literacy Empowerment Programme #DLEP to empower enterprises to democratize data literacy (data culture, mindset and skills) to the majority of their workforce. Find out more from our OpenCertHub Academy https://lnkd.in/gi6y9mJE

Benson Kwong #Fairwood#大快活, one of the largest fast food chains in Asia, also shared how they made use of data to help their internal customers (colleagues) to solve pain points in the front line. For instance, they used data to find the most effective way to deliver training to different levels of employees. Excellent examples of making use of data for customer excellence.

Appreciate Annie LeungCharles Ho from #HKACE#MTR effort to organize this forum. I hope I have given some insights to them and their members how to leverage on data in their customer services businesses and operations.

#AI#BigData#DataLiteracy
#DigitalTransformation#DigitalEconomy
#CustomerCentricity
#LeftRightCircle
#OpenCertHubAcademy
#OpenCertHub