#SMEs are keen on picking up technologies but don’t have confidence on it. I had a chance to share my experience with the SMEs in a forum on #SME #Digitalization. It was an interactive discussion and the SMEs asked quite a lot of sensible questions. Fortunately, we could do it in a hybrid mode with #f2f and #online participants.

One of the questions from the particpants was which technology they should start with. My answer was that starting with a customer pain point and then look for new ways to solve it. If #technology helps, then use it. #Empathy on customers is the key for any successful business for many decades and it has no difference in today’s #DigitalEconomy.

Thanks for Hong Kong Commerce and Industry Associations #HKCNIA and #IOTHK to invite me to share my experience. I have talked about some of the key insights from my book #數碼力大提升 and gave a few of the books to the participants. #DBS #PAOB #HKPC also shared their experiences how to help SMEs on #DigitalTransformation and #Cybersecurity.

Heartfelt thanks to #全港各區工商聯 #香港物聯網 Wilson Chong and Sam Wu for organizing such a great forum.