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Unlocking the Secret to Data Monetization: Insights from China CITIC Bank International’s Agile Culture Transformation Room

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Change Starts With “YOU”. What a quote posted on the wall of the Agile Culture Transformation #ACT room in the China CITIC Bank International #CNCBI 中信銀行(國際) in Hong Kong. The Bank really understands how important culture is to make any change work. It is so inspiring and a perfect place for us to hold our forum there with the main theme on Data Literacy: From Data Insight to Data Monetization.

The secret sauce of monetizing data asset effectively is in fact Data Culture of the organization. Our audiences were from different business units of the Bank. They also agreed with us that data culture is the top challenge to monetize data asset of the bank.

Frazer Lam, CIO of CNCBI, and I have delivered our speeches to set the scene. We then had a fruitful discussion with Patrick Khong #HKEX, Michael Yung #Google and Victor Ng #OpenCertHubAcademy #OCHA. Really grateful having them in my panel. We all learnt a lot from their sharing. Thank you.

My 3 key takeaways on monetizing data effectively are as follows:

1. Collaboration across business units, IT and Data teams are super important to capitalize data asset.

2. Users at all levels should speak the language of data as their habit to solve problems, seize opportunities and communicate/agrue with stakeholders.

3. Building a sustainable data culture is the most critical success factor for data monetization rather than talent, data, technology, financial support and business cases.

Victor Ng and I have been empowering quite a few enterprises with our Data Literacy Empowerment Programme #DLEP. It is a data culture change programme and is a journey instead of a project. Please find out more https://ochacademy.com/

Really appreciate Denny Woo, CPFinT(M), Salina C., Sunny So, Joel Tse and many others from CNCBI and my OpenCertHub Academy’s colleagues to make this happen. Thanks for all participants on site and online today and their sensible questions. Happy to catch up with good friends Benedict Lau, CSM, CSPO, Lam Holly, Hongming Hu,CFA FRM and a few more now with the Bank there after the long Covid time.

Change Starts With “YOU”. Let’s empower ourselves to be a data citizen and speak the language of data every day.

#DataLiteracy #DataCulture #DataMindset #DataCitizen #CitizenDataScientist
#DataMonetization
#Data #BigData #AI
#Change #Culture #Agile #Transformation

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Activities

The 2nd Cohort of DLEP Programme in CEBHK

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Once again, users at all levels across departments demonstrated that they can make good use of data to create real impact to their customers and companies. We witnessed it once more in the China Everbright Bank Hong Kong Branch #CEBHK today.

Colleagues from different front, middle and back offices at CEBHK have gone through our Data Literacy Empowerment Programme #DLEP organized by Hong Kong Institute of Bankers #HKIB and OpenCertHub Academy #OCHA in the last few months. This was the 2nd cohort already at CEBHK. They were required to do a team project to pick a pain point in the company and use data to tackle the problem.

Today, they presented their projects to the CEBHK’s senior management Nancy Wu, Stephen Chang, Fanny Chan, Carrie Leung #HKIB, Dr. Victor Ng and myself from #OCHA. It was really impressive on not just the business impact created from their data initiatives but also the cross-team collaboration. Thank you so much for the team’s effort and the support from all senior management of CEBHK and Carrie.

In the last few months, Victor, Patrick Tsoi and I have provided a series of data literacy training, shared industry best practices, conducted hands-on workshops and provided mentorship for their team projects to the participants. We are so grateful to see that teams today can apply them so well in solving their real problems. From mindset, skillset to everyday use of data is our goal and we have seen this happening in CEBHK.

Special thanks to Fanny, Elaine and their teammates for their effort and trust to my team from the day 1 of our collaboration. Look forward to co-creating even more impact and values to CEBHK throughout our data literacy empowerment journey at CEBHK.

#DataLiteracy #DataCulture #DataMindset
OpenCertHub Academy
#BigData #AI
#CitizenDataScientist #DataCitizen

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Activities

My First Class In The Year Of The Rabbit

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My first class in the Year of the Rabbit was a demo class for CUHK EMBA. Really felt warm to see so many knowledge seekers f2f in our classroom. Good thing was that we kept it a hybrid mode where hundreds attended it online in parallel. That is our new normal for the future so more people can learn together even though they are still working or back home with their families.

In my capacity of CUHK EMBA Associate Director and Founding Chairman of Data Literacy Association, I talked about “Stay ahead of Your Conpetition: Treat Data as Your 2nd Business Language”. My key message is that business leaders need to use data daily as how they use English and Chinese for effective and compelling communication. Data is the Voice of our Customers and it is business through data monetization. Business users need to not just be data literate but also treat it as your competitive edge. Own it yourselves instead of just getting help from IT and Data teams. Building a sustainable data culture and empowering every employee with high Data Literacy are the secret sauce of leading enterprises in today’s Digital Economy.

Thanks for my EMBA student Chris So to have shared his learning experience as well as Rendy Ng. Appreciate all participants to have joined our session last night. Thanks to my EMBA colleagues to organize it as well Professor Pong Yuen, Howard Lam, Chun So, Ken Lin and many others.

#CUHKEMBA #EMBA
CUHK EMBA CUHK Business School
#DaLa DaLa – Data Literacy Association
#DataCulture #DataLiteracy
#AI #BigData
#DataCitizen #CitizenDataScientist

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Training

DLEP Programme @Bank of East Asia

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My belief is that empowering people to do fishing is always better than serving them fish all the time. Our data and IT professionals have been doing a great job to help busness users to prepare reports and analytics so that the users can make better decisions, actions and even predictions. In the highly competitive envirnoment in the digital economy, doing this is simply not good enough to stay relevant.

That’s why we OpenCertHub Academy #OCHA www.ochacademy.com, a passionate and experienced team on data science and data culture, design our Data Literacy Empowerment Programme #DLEP to empower leaders and users at all levels across the whole organizations in major industries, such as financial services, property, transportation, utility, retail and so on, to speak the 2nd business language – Data. What it means is that everyone communicates, argues and wins with data as a habit in their daily conversation, meetings and tasks. We understand customers, seize opportunities and tackle problems through the smart use of data.

We aim to nurture and change the data culture of the organizations through training, data forums with industry experts and startups, cross-team data projects, community and more. Really grateful and thankful to see BEA to have a visionary leadership to go along with us in this journey of data culture transformation. We cultivated a group of Citizen Data Scientists (CDS) as the change agents to drive data culture change in their respective departments. We also have trained over hundreds of Data Citizens (DC) who now have the data mindset to use data more often in their daily jobs. The journey continues and more to come.

We thank for the trust from BEA senior management to us and have us as their trusted companion in the Data Literacy Empowerment journey. Really appreciate the collaboration and teamwork from BEA’s Data Team Kenny Au, FinTech & IT Team Stephen L. and Training & Development Team Doris Tong, and their bright teammates. Thank you! With their effort and support, we did build a very solid foundation and mutual trust to grow better and faster in 2023 and beyond. Look forward to sharing more experience with you all next year.

#BEA #BankofEastAsia
#DataLiteracy #DataCulture #DataMindset
#CitizenDataScientist #DataCitizen
#AI #BigData #Data #MachineLearning
#OpenCertHubAcademy OpenCertHub Academy

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Latest Events

Sharing in SAP: Importance of Data Literacy Democratization to Traditional Industry Leaders

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We had a live demonstration of Edutainment at the nice SAP collaborative office today. After a few sharing sessions on data literacy and data analytics, old friends and new friends were enjoying the famous and tasty German and Belgium beers, and great food.

First, we had some food of thoughts from Esmond Tong, the newly onboard MD of SAP. Congratulations to Esmond for his new journey at SAP.

I, as OpenCertHub Academy’s President, talked about the importance of data literacy democratization to traditional industry leaders and introduced our Data Literacy Empowerment Programme #DLEP. DLEP aims to empower enterprises to build a strong and sustainable data culture and empower the majority of their employees to think, speak and act on data. More can be found here www.ochacademy.com.

Greg Wong from SAP then talked about the augmented analysis. Clients and friends from SAP and OpenCertHub Academy attended the sharing sessions. The sharings were insightful but we saved the best for the last.

The beers, chit chats and joyness were all over SAP office to celebrate the mid autumn festival. What a gathering!

Thanks to Esmond Tong, Andrew Ling, Greg Wong, Cannie Tsang, Helen Lam, Suki Chan and their SAP teammates to organize such a great #EduTainment for us. Should do more and will do… Not just beer but reconnecting with friends and clients.

In the turbulent time worldwide, we all really treasured and were grateful to have such a gathering. May you all have a pleasant, safe and warm mid-autumn festival holiday with your families and friends.

#EduTainment
#SAP #SAPHK
#OpenCertHubAcademy #OCHA #OpenCertHub #OCH
#DataLiteracy #DataAnalytics #Data
#CitizenDataScientist #DataCitizen

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Knowledge

MIT Prgram Completion: “Data Monetization Strategy: Creating Value Through Data”

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Finally completed the “Data Monetization Strategy: Creating Value Through Data” program organized by MIT Sloan School of Management 美國麻省理工大學斯隆商學院. It was one of the best data strategy programs in the recent few years. Even I have solid experience and background on AI and Big Data, I found that this program provides very relevant practices to monetize our data asset.

Big thanks to Dr. Barb Wixom‘s sharing and effort to put together this insightful program for us. My classmates or learning partners were from all over the world but we have a common goal to find the best way to monetize data. We formed a cross-country, cross-company and cross-function community and had lots of forums in the program to exchange views on relevant topics. That was one of the best parts in the program.

The course was not that easy as we might think of. It took me a few months to go through a series of modules and assignments. However, it is worth spending effort on this course out of my already-packed schedule.

The program had quite strict requirement to grant the certification to the participants and really tested my knowledge and persistence. My drive is that we are not just learning a new technology. To stay relevant in today’s digitally-disruptive world, we got to have the mindset to keep learning and innovating. Grateful that I did it and was granted the certificate.

My key takeaway is that it takes more than data and technology to monetize data effectively. Democratizing data literacy to everyone at all business levels and empowering them with data mindset are critical for data monetization success. That is what my team and I at OpenCertHub Academy have been empowering quite a few enterprises in Asia to do so.

If you would like to know more about this MIT program, here is a good video for it https://lnkd.in/gVZcdnuq

Enjoy learning and innovating!

#MIT#MITSlogan
#Data#DataLiteracy#DataStrategy
#DataMonetization#DataAsset
#CitizenDataScientist
#DataCitizen
#AI#BigData#MachineLearning
#OpenCertHubAcademy#OCHA#OpenCertHub
#LifeTimeLearning#Innovation#Technology

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Training

Training: AI for Financial Services Course for ICBC (Asia)

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Grateful to have Dr. Victor Ng to co-deliver our joint AI for Financial Services course to ICBC (Asia) at CUHK today. Really appreciate the full-day presence of Miss Gao, the Chairman and Executive Director of ICBC(Asia) together with their senior management. That was an excellent Lead-by-Example for all leaders. If you would like to cultivate and change your colleagues, you demonstrate it first. Really appreciate it, Miss Gao.

Dr. Ng and I have designed a Data Literacy Empowerment Programme #DLEP to empower all levels of colleagues in organizations to speak data. Today, I shared about how AI applies to financial services with real cases and examples worldwide while Dr. Ng cultivated the participants on data culture and mindset through experiential exercises. We have been doing it for many enterprises especially banks. What a practical combination to illustrate how leading enterprise is making good use of data to win the hearts of their customers. To know more about DLEP, please visit OpenCertHub Academy www.ochacademy.com.

The most impressive and rewarding part for me and Dr. Ng was the sharing from our students about their findings and suggestions from their team exercises. After we have shared our experiences, our students not only digested the key points well, but also come up with solid suggestions to make changes in ICBC to empower their colleagues to be citizen data scientists and data citizens. More importantly, their own data mindset has changed and they appreciate even more to use data to solve problems. Thanks to all for your effort. Congratulations and welcome aboard to the DLEP journey.

#ICBC #ICBCASIA #CUHK
#OpenCertHubAcademy #OCHA
#DLEP #DataLiteracy #Data
#AI #BigData #MachineLearning
#CitizenDataScientist #DataCitizen

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Latest Events

SunLife: The Last Two “Everyone Speaks Data” Mastermind forums

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Here you go for our third Mastermind forum this year for Sun Life Hong Kong and its financial advisors. The main theme this time was “Everyone Speaks Data” or “全民「講」數”。The last 2 Mastermind forums can be reviewed here:
https://lnkd.in/g_dAewVp
https://lnkd.in/gnuE3yEf

We aim to inspire and encourage Sun Life colleagues and ecosystem to co-create values for their customers with data. Good panel discussion as well as interaction with the f2f and online audiences.

I am grateful to have experienced AI and data corporate leaders, entrepreneurs and consultants in town as my panel speakers, including Patrick Khong #HASE, Jacob Wai, FRM, FFA FIPA, FCMA, CSDP, MHKCS, LLM, MBA #Deloitte, Calvin Cheng, CFA #Wizpresso and certainly our host Alex Wong #Sunlife. Really appreciate their insightful sharing. Thanks to SunLife Clement Lam Alice Chuck, Shirley Mak, the supporting team and my CUHK teammates today.

It takes not only IT team effort but also collaboration with data-literate colleagues at all business levels. Senior management’s determination on nurturing a data culture is very important but it is not enough. Pervasive use of data across the enterprise is the key for success. To unlock the values of data, not only IT and Data teams need to do a good job, all others need to see the values of data in their daily jobs and use data as their business language every day.

Hang Seng Bank is a great example and one of the pioneers in Hong Kong to go along this direction. Patrick is leading this change and empowering majority of their workforce on data literacy. They are also nurturing a group of citizen data scientists in different units to act as culture carrier to build, empower and sustain data culture. More here https://lnkd.in/g3PXKFYS.

Jacob and Calvin shared practical approaches to achieve this goal. Alex has also started this journey at Sun Life HK. This direction also aligns well with my vision and experience. My teammates from OpenCertHub Academy and CUHK are supporting quite a few companies in Hong Kong, including Hang Seng Bank, to empower their staff to nurture data culture, mindset and skills. To know more about our Data Literacy Empowerment Programme #DLEP, please check it out here www.ochacademy.com

Look forward to empowering more companies and talents to make smart use of data everyday.

#Sunlife #SunLifeHK #Insurance #InsurTech
#OCH #OCHA #OpenCertHub #CUHK
#DataLiteracy #CitizenDataScientist #DataCitizen
#AI #BigData #Data

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Activities

OpenCertHub Academy Moved to a New Office!

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Congratulations to OpenCertHub Academy on reaching another key milestone. Apart from onboarding a few influential enterprises to our Data Literacy Empowerment Programme in the last 12 months, we have moved to our new office. Our core team did a soft internal launch on a great “lucky” day with some traditional Chinese ceremony. “Pau Pau” bear also joined us. Thanks Ryan Lai #FoodPanda for the super cute bear.

To cope with higher demand from our clients, we have further expanded our team and office. Appreciate the trust from our customers and partners. Heartfelt thank to my teammates Andy Kwok, Dr. Victor Ng, Francois Lee, Candi Yeung and many others plus our close partners to make it happen.

My team and I will keep up our effort and passion to empower and upskill more talents on data literacy in Hong Kong as well as #GBA and #ASEAN.

To find out more about our Data Literacy Empowerment Programme or #DLEP, please visit here www.ochacademy.com

If you are interested in our DLEP programme as a client or a partner, please feel free to contact us. Cheers!

#DataLiteracy #Data #AI #BigData
#CitizenDataScientist #DataCitizen
#OpenCertHubAcademy, #OpenCertHub
#PauPau

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Training

Data Literacy Empowerment Programme #DLEP for the China Everbright Bank Hong Kong Branch

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Feel great to be back to real f2f activity to resume our Data Literacy Empowerment Programme #DLEP for the China Everbright Bank Hong Kong Branch. Thanks for the support and trust from Fanny Chan and her teammates from #CEBHK.
https://lnkd.in/ghYXyJgY

We are so grateful to collaborate with the Hong Kong Institute of Bankers #HKIB to empower and upskill CEBHK colleagues in CEBHK’s digital tranformation journey of becoming a leading data-driven bank.

OpenCertHub Academy and HKIB are joining hands to empower banks in Hong Kong with data literacy to stay competitive and relevant in the digital economy through our flagship Data Literacy Empowerment Programme https://lnkd.in/gi6y9mJE. DLEP aims to democratize data literacy to everyone at all levels with data literacy. CEBHK is one of the great examples on our joint effort.
https://lnkd.in/g_WkmpSW

Thanks for the great effort from my OpenCertHub Academy and HKIB teammates.

#OpenCertHubAcademy #OpenCertHub
#DataLiteracy #DLEP
#DataMindSet #DataCulture
#AI #BigData #Data #DataScience #MachineLearning
#CitizenDataScientist #DataCitizen

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