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(Hong Kong) How to make our customers WOW by smart use of data?

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“Make Something WOW” was the message on the wall behind Michael Yung and I. That was close to what we have talked about. How to make our customers #WOW by smart use of #data?

This was another episode of the #ToaSirDataTalk #ToaSir講數 series organized by #OpenCertHub #OCH. Michael is an veteran in the #TravelTech and #CustomerLoyalty industry. We discussed how to leverage on data in the #B2C and #B2B markets.

Michael has been using data to empower his company to understand their consumers and offer the most suitable products and services to them. Another key customer of this industry is merchants. Michael also makes use of data to help his merchants to design right products and campaigns to their customers. We also talked about the key roles of data in a #platform.

We have discussed how data are being used in the Travel and Customer Loyalty industry. Michael is also an expert in data security. He also shared how to do a proper data governance to protect their customers and his company. We also touched on the challenges and opportunities on cross-border data sharing and #cloud strategies on #BigData and #AI applications. Thank you Michael.

Stay tuned for #ToaSirDataTalk #ToaSir講數. Will share the way to access this series of mine shortly. You don’t want to miss the experience sharing from Michael and other corporate and digital leaders from key industries in #HongKong, Mainland #China Iin particular #GBA and #ASEAN.

Prior episodes of the series:
Susanna Chiu, ED, #Bonjour
https://lnkd.in/gHC9HwcD

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Upcoming & Past Training

(Shenzhen) CUHK EMBA Programme

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What a rewarding 4 days together with my #CUHK #EMBA students! I took them through a very timely and critical intensive training on #innovation #strategy & #management. Our students are all senior executives from mainland #China including traditional companies and tech giants.

I have invited 4 guest speakers to share their corporate innovation experience with us. Thanks Eric Hui #ZurichInsurance, Charles Lam #Fubon, Akina Ho #GreatEagle and Damien Ko #G2000. Their sharings were insightful & practical. We all learned a lot from them. Thank you.

I used a few inspirational cases as the core for my class, such as, #Disney, #Netflix, #Marriott, #Airbnb, #Adobe, #PingAn, #Haier, #Philips, #Samsung, #Booking.com, #3M, #Amazon, #Alibaba, #Advantech, #Walesgreen, etc.

Though we had to use Zoom for the training, the class participation from our students on our case discussion was no less than a #f2f class. Really impressed by the quality of my students’ questions, analysis, debates & suggestions. Thank you.

My students had a nice dinner in Shenzhen with lots of joy after the 4 days class. They were well deserved it. Hope to join them next time when there is no quarantine needed.

Happy Father’s Day for everyone!

#CUHKEMBA #Intrapreneurship #CorporateInnovation #Ecosystem

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Latest Events

(Mainland China) The 3rd Annual Digital Transformation Award 鼎革奖 Dingge is Open for Application

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The 3rd Annual Digital Transformation Award called #鼎革奖 #Dingge is open for application. It is organized by #HarvardBusinessReview #HBR, #TsinghuaUniversity #清华大学 Institute for Global Industry #IGI, and #SAP.

For the first 2 years, the Award only accepted applications from mainland #China. Great companies from different industries joined and shared their #DigitalTransformation experience.

The good news is that it will accept applications from #HongKong and #Taiwan this year. For Hong Kong companies, it is a good platform to learn more about how Chinese and multinational companies have been doing digital transformation in the mainland. It is also a great opportunity to build the brands and networks of the participating HK companies in the mainland market.

I am so gratitude and honoured that I will be representing Hong Kong to be one of the judges for this award. I encourage more Hong Kong companies to apply for this award to share our experience and learn more from others.

Please find out more and apply for this award on or before Aug 31, 2021. See you there.
https://lnkd.in/g4ASgiS

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