Consulting Services

Solutions for Your Most Important Challenges

Transformation is never easy. To help you navigate the change process and successfully achieve critical benchmarks, both to drive revenue growth and ensure cost savings. Northridge offers Management Consulting covering several key business areas:

  • Business Process Management – Our Process Management consulting drives meaningful process change by accurately aligning our expertise and innovative process strategies with your organization’s unique culture and business requirements. We have a keen eye for identifying process inefficiencies found in functional silos, multiple hand-offs, and patterns of re-work—and the hands-on experience to resolve these process issues.
  • Contact Center Management – Northridge Contact Center Management consulting measurably improves the lifetime value of customers by evaluating contact center processes, channels and technology according to your customers’ actual expectations and preferences.
  • Program Management – Northridge ensures your work efforts achieve the desired outcomes through project planning, resource allocation, financial management and results tracking. We also help your team manage the risks and complexities of cross-functional decision-making. With Northridge, it’s more than task oversight—it’s strategic issue and risk management that delivers results. We further support our clients by developing management scorecards that enable transformational business change and visibility to the right metrics.