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Grateful that Hang Seng Bank, one of the major banks in Hong Kong, is determined to become a data-driven leader in the financial services. Appreciate the vision and leadership from the bank’s senior management to make this happen. It really sets a great example for Hong Kong companies to treat data as their strategic asset and how data play a game changer role in the Digital Economy.

Apart from data and technology parts, Data Literacy is equally critical for the success of a data-driven enterprise. Apart from English and Chinese, do you speak #Data? According to Gartner, Data is the second business language in the Digital Economy. Every employee, not just data team and IT team, needs to speak data to communicate with, argue with and persuade customers, colleagues, bosses, investors, partners, literally everyone around you. This is one of the top Future Skills ranked by almost all leading research firms.

It is my pleasure and honour having this opportunity to lead and deliver our Data Literacy Empowerment Programme #DLEP to the bank. DLEP aims to democratise data literacy to the majority of the workforce through a series of data literacy executive roundtables, experiential workshops, group projects, mentoring sessions, hackathons and more for the bank. It emphasizes on data mindset and culture, data storytelling, machine learning applications and hands-on experience. Thanks to the trust and support from Hang Seng Bank’s senior management especially the leadership from Patrick Khong, CDO of HASE, my CUHK’s teammates and OpenCertHub Academy’s data experts.

Higher customer expectations on digital experience and keen competition from data savvy banks and FinTech startups are some of key drivers for us to create this DLEP programme. In fact, it happened in not just financial services but also most of the major traditional industries.

If you would like to know more about our DLEP to ride on the journey of becoming a data-driven enterprise, I am happy to share my thoughts with you.

#CUHK#ABIP#CUHKEMBA#CUHKMBACUHK Business School
#HangSengBank#HASE
#FinancialServices#Banking#FinTech
#DataLiteracy#DataDriven
#BigData#AI#MachineLearning
#DataMindset#DataCulture#DataStoryTelling
#OpenCertHub#OpenCertHubAcademy

First of all, I wish all of you have a prosperous, healthy & happy year in 2022. It is time to review 2021 & plan forward.

I was engaged in a few impactful & amazing programs in 2021. I couldn’t have accomplished all these without the trust & support from you all, my partners, friends in the ecosystem & my teammates. Heartfelt thank to all of you. I look forward to collaborating with you even more in 2022 & beyond.

Amazingly, I have done over 120 LinkedIn posts in 2021. It indicated well that our innovation and technology #ecosystem is not just resilient but also vibrant again. To recap 2021, let me share with you my top 12 posts. Really appreciate your support to my sharings posted in the last 12 months.

1. IT PRO Cover Page
Interviewed by IT PRO on my view of the future of HK Innovation & Technology. Thanks to #ITPROhttps://lnkd.in/g3_nWg32

2. 2021 HKICT Awards
It was my honor to be the Chief Judge of the FinTech Award. Thanks to #HKIB & #OGCIOhttps://lnkd.in/gYNU9F7T

3. Hong Kong Corporate Innovation Index
Initiated this project as a founding organizing committee member. Thanks to #CUHK #APIB #HKGCC #Cyberport #HKSTP #HASE #AWS #IBM #SAP #JETCOhttps://lnkd.in/gsttKHHt

4. 2021 Hong Kong FinTech Week
Moderated an inspirational session on #FinTech #Innovation of incumbent banks. Thanks to #HSBChttps://lnkd.in/gy4nweCj

5. HKPC Innopreneurs Forum Series & #ASEAN Market Development Program
Designed & delivered these programs to empower SMEs & startups on digital transformation & market penetration to ASEAN. Thanks to #HKPChttps://lnkd.in/gHMn3HV

6. #GBA Forum with ASTRI & Sun Life
Moderated two GBA forums with #ASTRI & #SunLife. Thanks to #GBABusinessSchool & #CUHKhttps://lnkd.in/geXUkNtq & https://lnkd.in/gKcwZVtk

7. 2021 HKICT Expo
Showcased B4B’s data hackathons & #OpenCertHubAcademy’s Data Literacy Empowerment Program. Thanks to #B4B & #OCHhttps://lnkd.in/gZa2iP4W

8. CityU #HKTech300
Engaged as vetting team and mentor for a major entrepreneurship enablement program in HK. Thanks to #CityUhttps://lnkd.in/gBBrX9za

9. Launched Data Literacy Empowerment #DLEP Forum in Shanghai Commercial Bank
The forum is a part of our #DataLiteracy Empowerment Program which aims to transform enterprises to be data-driven analytical competitors. Thanks to #OpenCertHubhttps://lnkd.in/gAR2-gPy

10. 2021 Hong Kong Book Fair
Launched my book #數碼力大提升 in the 2021 Hong Kong Book Fair. Thanks to #EnrichPublishinghttps://lnkd.in/gBsy3_y

11. Toa Sir Data Talk “#ToaSir講數
Launched a series of talks with leading enterprises on their use of #Data https://lnkd.in/ggvNv8BN

12. Publication of HSBC Business Case
Shared my experience in publishing a case on #HSBC innovation in the world’s leading Case Publisher #IveyPublishing with my CityU DBA alumni & LPs. https://lnkd.in/gdseNXhS

plus another 100+ posts. Isn’t that Amazing! Thankful & grateful to my family & all in my journey. What a memorable year!

What is the secret sauce of Coca-Cola in the old economy? How about the secret sauce of the leading enterprises in today’s new economy? The answer is customer centricity. How did these enterprises make it? The answer is #Data. These companies are capable of turning data into their customer voice. That differentiates the leaders from the laggards in the digital economy.

Thanks for Hong Kong Association for Customer Service Excellence #HKACE to invite me to share my experience with their members. My main theme was “Turn Data into Our Customer Voice”. I have explained the core relationship of Customer Centricity and Data Literacy using the Left-Right Circle framework. I also introduced how we used our Data Literacy Empowerment Programme #DLEP to empower enterprises to democratize data literacy (data culture, mindset and skills) to the majority of their workforce. Find out more from our OpenCertHub Academy https://lnkd.in/gi6y9mJE

Benson Kwong #Fairwood#大快活, one of the largest fast food chains in Asia, also shared how they made use of data to help their internal customers (colleagues) to solve pain points in the front line. For instance, they used data to find the most effective way to deliver training to different levels of employees. Excellent examples of making use of data for customer excellence.

Appreciate Annie LeungCharles Ho from #HKACE#MTR effort to organize this forum. I hope I have given some insights to them and their members how to leverage on data in their customer services businesses and operations.

#AI#BigData#DataLiteracy
#DigitalTransformation#DigitalEconomy
#CustomerCentricity
#LeftRightCircle
#OpenCertHubAcademy
#OpenCertHub

Congrats to all winners of the Best HR Awards 2021 organized by #CTGoodJobs. Lots of innovation from the HR professionals this year. I particularly love the inspiring categories of the awards like GenZ Attraction, HR Digitalization, HR Analytics, Diversity and Inclusion, Top Happiest Culture, Best Change Leadership, and more. It really signified and recognized what really matters in the digital age. More about the award categories and respective winners can be found here:
https://lnkd.in/gaFAN6tj

Thank you for CTGoodJobs, the judges like Jeff Tam Virginia Choi JP and the crew behind the scene. Appreciate Vivienne Wong #HKET and her CTGoodJobs teammates Reo Lam Christine C. Cyrus Chow and more to organize such an inspiring and encouraging Awards for all of us. Well done.

I was grateful to be invited as a keynote speaker of the ceremony. According to a recent #WEF report, in the digitally transformed world, more than 1 billion people need to be upskilled by 2030. HR plays a pivotal role to make it happen. I shared my experience on empowering and upskilling talents on data literacy as it is one of the top Future Skills that every one of us needs to be good at. If you have missed my sharing session or you were there but want to review my key points, please feel free to download my deck here.
https://lnkd.in/g4bax5is

Thanks Miko Cheung for her inspiring speech on “Be my own CHO – Chief Happiest Officer” and Teddy Liu sharing as well. Glad to witness many great HR leaders to receive their recognition there such as Patricia Yeung #McdonaldEliza Ng #hkpcAndy Luk #InformamarketsCeline Chow #DBSHKCaleigh Chan #EY, Stanley Tsui #ASM, Kevin Chu #KaiShing and many others. Also, thanks for my #OpenCertHub and #OpenCertHubAcademy teammates Andy Kwok Eric Luo for their support and effort.

#BestHRAwards2021
#DataLiteracy #Data #BigData #AI
#Upskill #Reskill #FutureSkills
#HR #Talents #HRDigitalization
#DigitalTransformation
#DigitalWorkforce