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“Make Something WOW” was the message on the wall behind Michael Yung and I. That was close to what we have talked about. How to make our customers #WOW by smart use of #data?

This was another episode of the #ToaSirDataTalk #ToaSir講數 series organized by #OpenCertHub #OCH. Michael is an veteran in the #TravelTech and #CustomerLoyalty industry. We discussed how to leverage on data in the #B2C and #B2B markets.

Michael has been using data to empower his company to understand their consumers and offer the most suitable products and services to them. Another key customer of this industry is merchants. Michael also makes use of data to help his merchants to design right products and campaigns to their customers. We also talked about the key roles of data in a #platform.

We have discussed how data are being used in the Travel and Customer Loyalty industry. Michael is also an expert in data security. He also shared how to do a proper data governance to protect their customers and his company. We also touched on the challenges and opportunities on cross-border data sharing and #cloud strategies on #BigData and #AI applications. Thank you Michael.

Stay tuned for #ToaSirDataTalk #ToaSir講數. Will share the way to access this series of mine shortly. You don’t want to miss the experience sharing from Michael and other corporate and digital leaders from key industries in #HongKong, Mainland #China Iin particular #GBA and #ASEAN.

Prior episodes of the series:
Susanna Chiu, ED, #Bonjour
https://lnkd.in/gHC9HwcD

#InsurTech is getting great momentum in Hong Kong. #Bowtie #Blue #OneDegree #CoverGo #Coherent #Weinsurance #ZongAn & a few more have been pioneering it & performing well. At the same time, incumbents gradually ramping up their innovation  like #Aviva #AXA #Prudential #SunLife #Zurich

I had a fruitful discussion with Fred Ngan #Bowtie in the #BODW2020 a few weeks ago. Today, I had another chance to talk to a group of experts in the InsurTech industry including Isabel Feliciano-Wendleken Lapman Lee  Syed Musheer Ahmed in the 2020 #NEXX FinTech at #Cyberport.

My key takeaways:
1. InsurTech startups need to find the right sponsor in the incumbents which are aligned on KPIs

2. Like #OpenBanking#OpenInsurance is needed for better customer experience & collaboration with the ecosystem

3. Build digital insurance from scratch so that the end products are simplier in nature & easier for designing better customer centric solutions

4. #B2B gains good momentum while #B2C can learn from #VirtualBanks.

Apart from InsurTech, the Conference had panels on #VirtualBanking#Payments & other hot FinTech topics. Glad to see good friends Ernest Leung from #WeLabMedhy Souidi from #DBS & FinTech guru Emil Chan & others.

Appreciate Mann WM Yim & Ivy Chan for organizing the conference.