𝐏𝐢𝐧𝐠𝐀𝐧 𝐆𝐫𝐨𝐮𝐩: 𝐓𝐮𝐫𝐧𝐢𝐧𝐠 𝐀𝐈 𝐢𝐧𝐭𝐨 𝐑𝐞𝐚𝐥-𝐖𝐨𝐫𝐥𝐝 𝐈𝐦𝐩𝐚𝐜𝐭

Every 1 in 6 people in China is PingAn’s customer!

Just wrapped up an inspiring study tour with the AXA Digital teams led by Amy Tran and CUHK to PingAn Group in Shenzhen — the 2nd largest insurance company in China with 1 trillion RMB revenue and 100 billion profit.

PingAn has transformed from traditional sales, service, and technology into a demand-driven powerhouse, fueled by state-of-the-art AI innovation. From insurance roots, they’ve built two interconnected ecosystems (flywheels):
𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬
𝐇𝐞𝐚𝐥𝐭𝐡

𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬 𝐨𝐟 𝐀𝐈 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐚𝐭 𝐏𝐢𝐧𝐠𝐀𝐧

1️⃣ 𝐌𝐢𝐜𝐫𝐨 𝐄𝐱𝐩𝐫𝐞𝐬𝐬𝐢𝐨𝐧 – Using facial micro-expressions to assess risk for loans and insurance claims.

2️⃣ 𝐆𝐨𝐨𝐝 𝐃𝐨𝐜𝐭𝐨𝐫 – AI-powered diagnosis, pharmacy-in-a-box, and home delivery, seamlessly connected to doctors. I like B2B model as well. Companies can put the “Good Doctor” box in their offices and offer medical care to their staff.

3️⃣ 𝐂𝐡𝐢𝐧𝐞𝐬𝐞 𝐌𝐞𝐝𝐢𝐜𝐢𝐧𝐞 – AI now interprets tongue, pulse, and traditional wisdom for modern healthcare.

4️⃣ “𝐈𝐧 𝐒𝐞𝐜𝐨𝐧𝐝” 𝐂𝐥𝐚𝐢𝐦 – Auto insurance claims settled in seconds with AI photo analysis + repair cost estimation.

5️⃣ 𝐀𝐈 𝐂𝐡𝐚𝐭𝐛𝐨𝐭𝐬 – Agentic AI + GenAI workflows deliver scalable, high-volume customer satisfaction.

6️⃣ 𝐀𝐠𝐞𝐧𝐭 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 & 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 – “Next Best Conversation” guidance, scenario role plays, and competitor insights empower even junior agents to perform like seasoned pros.

and a lot more evolutionalizing or even revolutionizing the landscape globally. Amazing!

𝐎𝐩𝐞𝐧 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐢𝐧 𝐀𝐜𝐭𝐢𝐨𝐧
PingAn doesn’t just innovate for themselves — they package their innovations to help other clients. Many tech companies are adopted into the PingAn ecosystem, where solutions are applied to real-world cases to solve problems at scale. This open innovation mindset extends impact beyond China to the globe.

Huge thanks to Daniel Ling and his teams at PingAn OneConnect Financial Technology for hosting us and showcasing such advanced, practical, and customer-centric AI innovation. Truly impressive!