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NatWest Bank tests Cora, an AI bot that will answer customer questions

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Bank promises life-like experience with artificial intelligence system

NatWest is testing an artificial intelligence-powered “digital human” called Cora that will converse with customers in branches – raising fears that bank tellers could be replaced by avatars.

Cora, described by the bank as “highly lifelike”, is the result of a link-up with a New Zealand tech company whose co-founder was involved with creating digital characters in the blockbuster films Avatar, King Kong and Spider-Man 2.



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